Cancellation and special offer policy

The Fine Print Regarding Specials: Cancellation policy applies, see below. 

For your benefit and the most relaxing and therapeutic experience, please arrive on time (10 minutes early for paperwork) otherwise your discount is not valid, regular rates will apply. We regret that we typically can not extend your time beyond the scheduled finish time in fairness to our other therapists and clients.) We limit availability of some specials for peak periods, including weekends, evenings and holidays. Specials may also be limited by specific therapist availability; some specials are limited to certain therapists.  Advanced reservations are required for discounted services, typically 24-48 hours. Discounted services may or may not be available as gift certificate purchase.  Discounted services may or may not be available for online scheduling.  Please call for details.

The Fine Print Regarding Cancellations.... Changes to appointment times are accommodated whenever possible; however, please remember your appointment time with your therapist is reserved solely for you, as with all other time slots and clients. We make every attempt to operate on a timely schedule for your benefit as well as the benefit of others. Cancellations with less than 24 hours notice will incur a 50% cancellation fee. No shows or failing to cancel in advance will result in billing at the full appointment fee. Your service is considered rendered in full at your scheduled time, as we have reserved the room and therapist for your exclusive use.  Any changes we may make to your appointment with less than 24 hours notice are made without guarantee and are offered on the basis of availability. Additional fees or disqualification of discounts may apply at our discretion.   Please remember that we are open exclusively by appointment, and your appointment time is reserved exclusively for you. We regret that in the case of clients arriving late, we typically cannot extend your treatment beyond the scheduled finish time.  By arriving 10 minutes early for your first appointment for paperwork and consultation, you in turn receive maximum treatment time. If you have questions, pressing issues or scheduling concerns, please call and we will try our best to accommodate your schedule and needs. At the discretion of Planet Massage, certain appointments may be subject to a stricter cancellation policy including appointments during peak hours, after hours and VIP appointments, "rush" appointments, as well as special event and holiday appointments.

The Planet Massage team looks forward to serving you and making your appointment as a great one! We always do our best to work within your schedule, so give us a ring and we will be pleased to help you in any way possible. 

Call or text 954-763-1619 to book your appointment today!